Introduction:
The Head of Operations oversees all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of operations information to the COO.
Duties & Responsibilities:
Contribute to corporate strategy to ensure that the company achieves its short and long-term objectives.
Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives.
Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.
Maintain working relationships with all other directors to ensure effective co-ordination of all company activities in support of corporate objectives.
Evaluate overall company performance by gathering, analysing and interpreting data and metrics.
Act as the company’s main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its competitive position.
Qualifications & Requirements:
A degree or equivalent and relevant professional qualifications
10 – 15 operations management experience, 3 – 4 years in similar role
Call center leadership experience
Governance management
Budget management
